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Ordering & Shipping

Orders & Shipping for USA:

  1. All orders must be prepaid with a Credit/Debit Card or United States Post Office Money Order.
  2. To avoid errors, please be specific when ordering parts for your vehicle by including part numbers, year, model, body style, engine size and any special modifications made to it.
  3. We either use FedEx, USPS, UPS or Truck Freight for our shipments and at our discretion.
    • We will send your package with the carrier that has the LEAST EXPENSIVE shipping fees, unless, carrier restrictions apply to your parcel, or, you specify a premium service.
    • Some large items must be shipped by truck freight carriers only, you will be charged actual shipping costs plus: any crating costs, insurance, and additional fees imposed by these carriers (i.e. lift gate, specialized crates, etc.)
    • You may upgrade delivery of your order by requesting premium services. Please be aware the carriers charge more for these upgraded services! (i.e. Overnight, Second Day, etc.)
    • Rates vary depending on carrier, weight and dimensions of boxes.
    • Because of the ever changing rate changes imposed by the freight carriers, C&G makes no guarantee on shipping charges until the order is packed, measured and weighed at our warehouse.
      • In the unlikely event there is a freight cost change between the time you order and the time we intend to ship, we will inform you before we invoice you. This gives you the choice to continue ordering at the new cost or decline the order.
    • Please note: If your shipping address is a US Post Office Box your shipment will automatically be sent via USPS.
  4. When placing your order on the phone, any out of stock item(s) will automatically be on “back order” and ship when available unless:
    • You cancel the back ordered item(s) before they ship.
    • The manufacturer has discontinued the item and it will no longer be available.
    • Please be advised, you will be charged a shipping fee on any additional back order shipment(s) required to fulfill your original order.
  5. All Packages are insured.
  6. C&G has a $7.50 minimum freight requirement.
  7. If you place your order before 11:00 AM Pacific Time and the parts are in stock, we ship “out today” for no additional charge!
  8. PLEASE INSPECT YOUR ORDER WITHIN 48 HOURS OF ITS ARRIVAL!

Orders & Shipping for International:

  1. All orders must be prepaid with a Credit Card or Cashier’s Check (payable in U.S. Funds, through a U.S. bank).
  2. All orders are sent either by FedEx, USPS or UPS according to size/weight limitations and/or handling requirements. To avoid errors, please be specific when ordering parts for your vehicle by including part numbers, year, model, body style, engine size and any special modifications made to it.
  3. International shipping charges are the actual cost imposed upon C&G Ford Parts by the carrier to ship your order. We pass any carrier negotiated discounted shipping rates to our customers. C&G has a per order handling fee up to a maximum of $25 added to your order. This fee is calculated by the number of boxes and their size, amount and type of packaging materials used, other specialized shipping requirements that your country requires and any customs forms/requirements.
  4. Because of the ever changing rate changes imposed by the freight carriers C&G makes no guarantee on shipping charges until the order is packed, measured and weighed.
    • In the unlikely event there is a freight cost change between the time you order and the time we intend to ship, we will inform you before we invoice you. This gives you the choice to continue ordering at the new cost or decline the order.
  5. Every Package is insured.
  6. Duties and taxes vary in different countries and are the sole responsibility of the customer.
  7. PLEASE INSPECT YOUR ORDER WITHIN 48 HOURS OF ITS ARRIVAL!

For Store Pick-Up

  1. "Will Call" pickup is available in our store 08:30 AM to 5:00 PM, Monday thru Friday. You must pre-pay over the phone or order online and note that it is for store pick-up.

Delays

  1. If your package is being delivered to an area affected by severe weather or natural disasters, please understand that neither the shipping carrier nor C&G Ford Parts will be held responsible for any delivery delays and DO NOT issue shipping refunds for those delayed shipments.
  2. Additionally, neither the shipping carrier nor C&G Ford Parts are responsible for what are considered "mechanical failures" (i.e. technical problems with one of their vehicles that results in a delivery delay) and DO NOT issue shipping refunds for those delayed shipments.
  3. Always check your tracking number at FedEx, USPS, UPS or DHL for information on your package status.
  4. Some situations require us to have a signature upon delivery.
  5. PLEASE INSPECT YOUR ORDER WITHIN 48 HOURS OF ITS ARRIVAL!

Shortages

  1. Please understand that all orders are physically checked by two different employees, plus an electronic scanning process before being placed into the shipping box, this is to avoid errors and shortages. In the unlikely event you seem to be missing a part, please do the following BEFORE calling:
    • Check the invoice and make sure the item(s) were invoiced as a shipped line item.
    • Make sure the item(s) are not “Back Ordered”
    • Please double check all small bags, small boxes and even under the box flaps for the missing item(s). (We sometimes put them there to avoid losing them in the packaging materials.)
    • Finally, please sift through the packing materials before you toss them in the rubbish, just in case.
    • If the above does not yield results, keep the box and its entire contents in the condition you received them (damaged or not) and have your customer number and/or order number ready when calling (760-740-2400) or emailing [email protected].

Damaged Shipments

  1. If you receive a package/part(s) that are damaged, or you are missing any items, please take pictures and call us within 48 hours of receipt of your parcel.
  2. Additionally, please advise the carrier of the issue with package.
  3. Keep original box and all packaging materials for the return.
  4. We insure everything we ship.

Refused Shipments

  1. Customers who refuse delivery on their order without prior C&G consent will be charged the return freight charges back to C&G, plus the 20% restocking fee.

FedEx/USPS/UPS Shipping Surcharges

  1. There are many variables involved in determining shipping charges. Listed below are just a few of the additional charges that FedEx, USPS, UPS and/or DHL add.
    • FedEx/UPS add an “Additional Handling” charge on some packages. Example: Over 48″ long.
    • FedEx/UPS add a “Delivery Area Surcharge” to some rural destinations based on zip code
    • FedEx/UPS add a “Fuel surcharge”.
    • FedEx/UPS add a “Destination Outside Service Area” charge to some rural destinations.
    • FedEx/UPS require that businesses operated from a residence that do not have an entrance open to the public be charged the “residential rate”
    • FedEx/USPS/UPS use a term called “Dimensional Weight” for all packages to determine what they charge for delivery. Dimensional Weight raises the cost of shipping boxes that are large but light weight, or boxes that are odd shaped. Items like floor mats, patch panels, large fiberglass items, window channel kits, truck headliners, gas tanks, and others are often charged via Dimensional Weight.
    • FedEx/UPS may apply a “Large Package Surcharge” to domestic and international shipments depending on (length + girth) of the package.
      • Large Packages are subject to a minimum billable weight of 90 pounds.
  2. Visit the FedEx, USPS, UPS Web sites for detailed information about their services.

Shipping Choices

  1. FedEx
    • Priority Overnight – Delivery by end of day – 1 business day in transit.
    • 2 Day – Delivery by end of day – 1 to 2 business days in transit.
    • Ground Delivery – Delivery by end of day – 1 to 5 business days in transit.
  2. USPS
    • Priority – Delivery by end of day – 1 to 4 business days in transit.
    • Ground Advantage (Formerly First Class or Parcel) – Delivery by end of day – 2 to 5 business days in transit.
  3. UPS
    • Next Day Air – Delivery by 10:30 A.M. – 1 business day in transit.
    • 2 Day – Delivery by end of day – 2 business days in transit.
    • Ground – Delivery by end of day – 1 to 5 business days in transit.

Changes to Terms and Promos

  1. C&G Ford Parts reserves the right, in its sole discretion, to change the Terms under which www.cgfordparts.com is offered.
    • The most current version of the Terms will supersede all previous versions.
    • C&G Ford Parts encourages you to periodically review the Terms to stay informed of our updates.
  2. C&G Ford Parts reserves the right to cancel or void any coupon or promo code at any time.
  3. Expired, unauthorized, duplicate or combined codes will NOT be honored.
  4. While C&G Ford Parts strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or components may be pending an update on our site.

 

Contact Us

C&G Early Ford Parts, Inc.

1941 Commercial St

Escondido, California 92029

Email Address: [email protected]

Telephone number: 760-740-2400

Copyright © C&G Early Ford Parts Inc.