We are ALWAYS ready and willing to provide the customer service needed to help you with your order.

We also believe it’s fair to explain why we have the following return policies.

Once your order is filled, our system automatically begins the reorder and restocking process. That involves a number of behind-the-scenes steps both here at C&G and with our suppliers. Our data shows that this process takes approximately 30 days to complete.

If you discover a problem with your order, please let us know as soon as possible—within 48 hours whenever possible. Early notification gives us the best opportunity to resolve the problem and, in many cases, avoid restocking charges imposed by our suppliers.

We also want to explain why electrical parts, special-order parts, printed materials and clearance are not returnable. Our return history shows that electrical parts are especially susceptible to damage from incorrect installation, testing or application. Special-order parts cannot be returned to our suppliers. Printed materials are non-returnable because once they have been used, copied or handled, they cannot be resold as new. Clearance items are final-sale merchandise and are not returnable.

Returns made within 60 days of the invoice date will be refunded to the original form of payment. Returns made after 60 days from invoice date and up to 6 months will be subject to a 20% restocking fee and will receive store credit only.

EU Customers — Right of Withdrawal

Customers located in the European Union may have the right to withdraw from an eligible online purchase within 14 days without providing a reason, subject to applicable EU consumer law and any exclusions or exceptions.

To exercise your right of withdrawal, use the link below. Sign in using the email address associated with your order, select the applicable order, and follow the instructions to submit your cancellation or return request. You will receive electronic confirmation after your request is submitted.

Submitting a withdrawal request does not automatically mean that a product should be returned without following our return instructions. We will provide any applicable return instructions after receiving your request.

WITHDRAW FROM CONTRACT HERE

 

C&G FORD RETURN POLICIES
  1. ABSOLUTELY NO returns or exchanges accepted on special orders, clearance, electrical parts or printed material. Clearance items are final-sale merchandise and are not returnable.
  2. C&G Ford Parts will deny refunds/exchanges if any allowable returned item(s) have been installed/damaged/abused/altered in any way.
  3. C&G Ford Parts WILL NOT pay for the freight charge back to customer on returns/exchanges received damaged, parcels lost in transit, or returns/exchanges that are denied.
    1. Please add insurance to all return/exchange shipments with the carrier you choose.
  4. All returned items will be inspected for installation/damage/abuse/alterations by our technicians, or in some cases by the suppliers’ technicians (their rules), prior to us issuing a credit.
  5. Items must be returned in original condition and with their packaging.
  6. If you want a replacement item sent before we receive your return, we will charge you for the replacement item and shipping. Once we receive and approve your return, we will issue the applicable refund. We require this because replacement parts have previously been shipped without the original parts being returned.
  7. Returns made within 60 days of the invoice date will be refunded to the original form of payment. Returns made after 60 days from invoice date and up to 6 months will be subject to a 20% restocking fee and will receive store credit only.
    1. Returns after 6 months from date of invoice will NOT be accepted.
  8. All returns must have prior authorization and a copy of the invoice, or they will not be processed.
    1. Please call 760-740-2400 or email us for an RMA (Return Merchandise Authorization) number.
    2. Please use your order number, from the top right of your invoice, in any correspondence.
  9. Tell us if the item is defective. We will advise you on how to return defective items.
  10. All returns/exchanges must be accompanied by a copy of your invoice.
We WILL NOT refund shipping costs for any of the following criteria:
  • Ordered in error by customer.
  • Customer installation/damage/abuse/alterations of part(s).
  • Unwanted parts or parts not meeting customer expectations.
  • Shipping delays for weather, natural disaster or mechanical failures.
Changes to Terms

C&G Ford Parts reserves the right, in its sole discretion, to change the Terms under which www.cgfordparts.com is offered. The most current version of the Terms will supersede all previous versions. C&G Ford Parts encourages you to periodically review the Terms to stay informed of our updates.

Contact Us

C&G Early Ford Parts, Inc.
1941 Commercial St
Escondido, California 92029
Email Address: customerservice@cgfordparts.com
Telephone number: 760-740-2400