C&G RETURN POLICIES

PLEASE, INSPECT YOUR ORDER UPON ITS ARRIVAL!

We are always ready and willing to provide the customer service needed to help you with your order.

Please allow us to explain why all the following rules.

Once your order is filled our system automatically begins a reorder and restock process. This process includes many behind the scenes activities in our house and at the supplier's house. Our data shows us that this process takes about 30 days to complete. In the meantime if you encounter an issue with your parts and notify us within 30 days (the sooner the better!) this allows us time to avoid our supplier's restock fees. Electrical returns data shows that the number one issue is customer abuse. Special order parts are hard to find parts that the supplier will not take back. Printed matter has been photocopied and the original returned to us many times. After 30 days from invoice date unfortunately we have to charge the restocking fee of 20%, the same one we get charged from our suppliers.

• Please insure all return shipments, C&G will not be responsible for lost or damaged returns.
• Returns after 30 days will be subject to a 20% restock fee!
• Absolutely no returns accepted for any reason after 6 months.
• No returns on electrical parts, special order parts, or printed matter.
• All returns must have prior authorization or they will not be processed. Please call 760-740-2400 or e-mail us for a RMA number.
• All returns must be in original condition and packaging.
• We will not accept returns for parts that have been installed, painted or altered in any way.
• All returned parts will be inspected by our technicians or in some cases by the supplier's technicians (their rules) prior to issuing a credit.
• Please have your order number ready and advise if you would like to exchange the part or receive a refund. If you elect to have an exchange part sent, we will charge you for the part and shipping, and then refund you when we receive your return. Returns must be accompanied by a copy of your invoice along with the Return Authorization Number(RMA).